Customer Care Specialist

Requirements
- Pleasant personality and courteous at all times.
- Good communication skills and able to interact with all levels of people.
- Candidate must possess at least a SPM/STPM/Diploma /Degree in any discipline
- Required languages: Mandarin and English. (Candidates fluent in Mandarin preferred as role requires candidate to deal with mandarin speaking clients.)
- Has a passion for service. Previous service experience will be an advantage.
- Good team player and willingness to learn.

‚ÄčResponsibility 
- Deliver excellent customer service and manage the needs of our customers through our communication channels (live chat, email, and phone).
- Follow up with customers or relevant department to ensure raised issues are resolved.
- Strong adherence to SOPs / Workflow when performing daily tasks.
- Continuously identify work process improvement and communicate with Team Leaders and (or) Manager.
- Demonstrate high degree of integrity and confidentiality.

Benefits
- 5 Working Days / Week
- On Job Training provided
- Meal Allowance
- Night Shift Allowance
- Perfomance Reward (KPI)
- Best Attendance Reward
- 12 days Annual Leave
- 14 days Medical Leave
- Medical Benefit (Medical Claim)
- Miscellaneous Paid Leave (Annual Leave, Medical Leave, etc)
- 13th month salary
- Increment Adjustment Scheme
- EPF, SOCSO, EIS
- Pantry Supplies
- Company Gathering or Outdoor Activities